Topic: Hotel
Mode: Interpretive
Level: Novice
Students will listen to a conversation between a receptionist and a traveler and will answer the questions.
Components of this activity: A script, multiple choice exercise with answers in bold.
Instructions to the teacher
- Record the following script and save it as an audio file.
- Play it in class and ask students to answer the questions.
Script
R: receptionist; T: traveler
R: Hi, how can I help you?
T: I’m sorry to bother you, but we have a problem with our room. The air conditioner seems to be out of order, and it’s gotten very hot in the room.
R: Oh, that’s not right. I’ll send someone up right away to check on that.
T: Thanks. I have another question. What time is the pool open this evening? We thought we could cool off in the hotel pool until the air conditioner gets fixed.
R: Good thinking. The pool is open from now until 10:00 p.m. Again, we apologize for the inconvenience and will get working on that right away.
T: We understand, but it has changed our plans for the evening.
R: Sorry about that. After your swim, be sure to stop by the front desk for a complimentary cookie and soft drink. We offer this late-night snack to guests Monday-Thursday.
T: We didn’t know about that. We’ll be sure to stop by. Thanks.
Instructions to students
Listen to a conversation between a receptionist and a traveler and answer the questions.
- Why does the guest call the front desk?
His room is too hot. His room is too small. His room faces the parking lot.
- The receptionist is
is rude is helpful is impatient
- The guest also asks about
the pool room service the fitness room
- The guest is
angry understanding worried
- The receptionist tells the guest the hours for
laundry service the pool the lobby computer
- What does the hotel offer guests from Monday-Thursday?
free Wi-Fi free parking free cookies